During the pandemic, I lost my job and worked with LPI on payment arrangements. Every interaction with this company is terrible. 78 were here. I loved the G2 model hot tub I bought from them for about one year. LPI is also moving away from dealer-based sales and going customer-direct. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Or from pretty much anywhere. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Dr. Wellness X-3 Spa. Theme by Out the Box. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. I know how to do the chemicals and how important that is having been a pool owner for 20 years. LPI is a dynamic . LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. A gentleman did finally walk me through a possible fix. Wonder what the long-term implications on quality, service/warranty is. Up to $1,000 off your spa! You get what you pay for with these. Aqua has 1 job listed on their profile. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. LPI Inc. Reviews, Ratings | Manufacturing near 506 Twin Oaks Dr After months of waiting, yes months we finally got it delivered. Evergreen Place offers activities at their location for residents. . The screws they use are not suited for the elements. . They are all under 5k. As of 1-15-2023 the website is still down. Any assistance you may provide is appreciated. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? LPI said to discard the incorrect panel and they'd correct this error. A representative from the company will contact the customer, today, to discuss alternative options. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. View Aqua Living's profile on LinkedIn, the world's largest professional community. "We are thrilled to become part of the LPI family. Beware. Some kind words from our happy hot tub owners! Give away 20,000 free hot tubs lol. Several weeks went by and they never showed up. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) Compact yet powerful, How much is a swim spa? If you want a professional to help you every step of the way ask for Danielle. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Thats just insane for a person being 5 days late to make a payment. All products are proudly made in the USA. I received the cover in early December and there were NO metal strips built in. They just promised free hot tubs if you bought one and it snowed on Christmas. But thats given you ever get it built and delivered. Fortunately, we are blessed to be on the right side of what this has done in our industry. Im out 500$ , my credit is down 100 points and i have no hottub. I have emails from LPI and text from the vendor. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. Spas - Aqua Living Factory Outlets User Friendly System Controls Topside. I cannot recommend this place enough. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Response. The reason for the change remains uncertain, however . BBB Business Profiles generally cover a three-year reporting period. We are still facing unprecedented demand for our product, with no signs of things slowing down. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. 347 total complaints in the last 3 years. Re: Curious about LPI / Aqua Living / Dr Wellness. Your partner in design. I had very similar situation. AWFUL. There have been 32 payments in the . People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. Then I was told in early December that it was going into production the next week. LPI, Inc. | Complaints | Better Business Bureau Profile Aqua Living Factory Outlets. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. Paid for it in early May. Everytime the breaker is turned on the tub immediately trips it again. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next You can improve your life with calming hydrotheraphy for pain and stress relief. Its not the fault of the distributor if they cant get product. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! I come to find out this control panel is a known defective component but they continue to ship out the same control panel. BBB Business Profiles are subject to change at any time. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Everytime I talk to this company I want to throw the hot tub out in the street. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. Catalina Spas - Luxury Hot Tubs - Best Hot Tub Brand | Catalina Spas This is due to breaks in payment and paying less than the monthly minimum. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How did you get rid of it? Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Stay away from Catalina Spas!! I have been making payments. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. They are made In Tennessee under a number of names. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. What a scam. However, even with the best care and use, your cover will eventually need to be replaced. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Being able to chat with other residents becomes an important part of many peoples . DO NOT BUY FROM LPI INC!!! In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). AQUA LIVING FACTORY DIRECT - 12 Photos - Yelp Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Have something to share about AQUA LIVING FACTORY OUTLETS? 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Have u received your hot tub yet??? They are the manufacturer and the sellers. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. . No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. Spa Accessories - Aqua Living Factory Outlets I currently have spent $753.99 so far. The reason for the change remains uncertain, however, the brands they market have remained the same. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . These people are crooks and are lying about there ability to make and deliver on tubs. Get the best hot tubs at the best prices! By focusing on the motions and movements of the program . So to contact the manufacturer just call that guy back. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. LPI, Inc. hiring Aqua Living Inventory Control in Johnson City The company constantly is blaming him. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. an outstanding level of service, and prices that cant be beaten. Shoulder & Calf Jets. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. With detailed information on each of the hot tubs, you will discover new features and what to look. We have found information that says there is cooling off period and think this would apply. The credit card acknowledged that you would retain the credit on 12/30/22. Get more reviews from your customers with Birdeye. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ), then we have the best 4 person hot tubs for you! They continue to change the dates, since may . Shop our best selection of furniture to reflect your style and inspire your home. Our records indicate the cover lift was received on Saturday 1/28/23. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. I am unable to get the case manager to actually talk to me to resolve this. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Read about how to fix it to restore your covers structure and functionality. LPI, Inc. | Reviews | Better Business Bureau Profile It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. They do not stand up to their warranty! It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . . They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. June 11, 2022 Posted by: grady county, ga zoning map . The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Your new hot tub is a major financial investment. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Take a virtual tour of one of our showrooms. ), then we have the best 4 person hot tubs for you! Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. My purchase date was 10/30/2020, We were promised delivery By February 2021. SOLD MAY 2, 2022. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. This year the dealer orders were substantially more than we projected, and we ran out of capacity. Its not how most major manufacturers do it, but that is how they are going. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. If youre someone who demands the best of everything, premium features like those are a need, not a want. Thank you for your picture submission. Please contact ***** at 423-349-2969 to discuss possible solutions. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. FOR SALE! The decision to end our domestic dealer programs was an extremely tough one. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. We are currently waiting on quotes from technicians in your area. Easy, done. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. CEO A good hot tub cover will serve you well for quite a while. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . Manufactured with 6 individual spacious shelves for storage and organization. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. We purchased a SPA from LPI, Inc. in June. When it was delivered the entire front panel was damaged and the cover had a tear in it. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? When shopping for a hot tub, the number of choices can seem overwhelming. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. I asked if there was something that could be checked, like a sensor. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. ****** ***** 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Needless to say I never heard from her again. We appreciate the opportunities they have provided us and trust in our hot tubs. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment.