Reserve now, pay when you stay. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Everything is close you dont have to move your car at all. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. Doubletree Boston Andover Hotel. Great, vibrant, location. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Within Mexico. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The minimum age to enter is of 5 years old. de C.V. | 2.- A list of the albums that are included in your package will be displayed. Did you know you can find the best available rates by booking in advance? No problem! Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Is there any type of refund and/or cancellation. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Exact pick-up time will be confirmed when making your purchase. Due to the nature of the product we offer, you always have the possibility to view the photos. Official ID of the visitor on the reservation (original). You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. The chart reflects the cheapest Middleton hotel for each day and each star rating category. If I do not have credit or debit how can I make my reservation? We also purchased a photo pass package for all of the parks. I loved the location of the hotel, very close to everything. Additional terms may apply. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. How do I find and download the photos from the website? Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. and that option in not available via online purchase. 282. Xenses - Xcaret | Xenses Park Official Site Remember to smile when you come across our logo pictures! Privacy Terms. Above and beyond customer service! We had a fantastic lunch and swam in both the pools and river. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Learn all the information in our Privacy Notice. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. You need to confirm your age by showing a valid ID card. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Is there any type of refund and/or cancellation. Subject to availability. Feb 5 - Feb 6. Are the downloaded files of high quality? Sorry, we dont have Travel agents discounts in Xplor. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Pasted as rich text. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. You must present official ID (IFE) with address in Quintana Roo. Traveling on business? After 14 year's of marriage we finally made it to Cancun. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Are the downloaded files of high quality? Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Paid for in US $ we received the hotel photos only. Do you have a special discount for Quintana Roo residents? It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. It is essential to arrive 15 minutes before the time of pick-up. Refund will not be granted under any circumstances in this case. What is the minimum age allowed inside the park? The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. We are experts in creating unconventional experiences making your event extraordinary. Enjoy truly special moments of fun and relaxation with the . Middleton, Massachusetts Hotels from $108 - Hotel Deals | Travelocity My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Do you have scooters on rent inside the park? By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. If youre a minor, you can ask an adult to drive you. What happens if I forgot my download code? It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Traveling on business? We invite you to join our program of using biodegradable and chemical-free products! The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. La Casa de la Playa. I really had no idea of how to use them. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Luxury Resorts in Riviera Maya | Hoteles Xcaret Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Doubletree Hotels Middleton hotels are listed below. Rest areas, dressing rooms and restrooms. Remember that pictures are saved in our database for 30 days after your visit. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Mexico: 998-883-3143. . For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Photo Pass FAQS | Xcaret Park Official Site Within Mexico. Please verify the policy to change the date of visit or cancellations. Help us preserve and care for our ecosystem! Can I participate in an activity more than once? Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. These are both highly recommended. Yes. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. How do I find and download the photos from the website? Yes. I went to the park and couldnt buy them. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Free WiFi in public areas, a library, and express check-in are available at this hotel. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. No, only TOURS include transportation departing from Cancun or Riviera Maya. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. !DO not buy the photo package!!!!!!!! Dec 25 - Dec 26. I will not repeat everything that has already been said. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. How many times can I download my photos with my download code? They are encoded directly from cameras with high resolution. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Promotion valid only on websites and Customer Service Centers. Where is the photo that I downloaded located? I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Is there a discount for persons with disabilities? We can provide it to you if you have your purchase receipt. Fully refundable Reserve now, pay when you stay. Prices and availability subject to change. Sorry, we dont have them on rent, neither wheelchairs nor strollers. For more information, please consult our list of products and services found in the price list section of our website. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. This is my happy place, my own personal paradise. We offer you multiple payment options to pay for your reservation. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. How many times can I download my photos with my download code? They are encoded directly from cameras with high resolution. Rest areas, dressing rooms and restrooms available during your visit. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 450 Summer Street, Boston, MA, 02210. Subject to availability. 2.- A list of the albums that are included in your package will be displayed. (01152) 55 4163 7327 MarieSamSanchezPhoto All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. You can download as many times as you need to while the code is valid. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. You must have at hand your bracelets, the number of your helmet, and the date of your visit. per night. Yes. What happens if I cannot attend the Park the day of my visit? And we are going back again. I live and work in Quintana Roo and I dont have IFE. Privacy Terms. Changes are not permitted on the day of your visit. We are here to serve you and to meet all requests, questions or suggestions you may have. Fill out this form and one of our agents will follow up on your request. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Thank you for contacting the Photo Department at Experience Xcaret. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. I would make a point to visit whatever bar Adal is tending the next time I visit. Strike your best pose, smile and take as many pictures as you want during your visit. Yes, you can contact the photography customer service center Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Are there any special prices for children? A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Your link has been automatically embedded. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. On a PC right-click on the file and select the option to extract. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! The staff treats you like royalty. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . You can post now and register later. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Where is the photo that I downloaded located? de C.V. We use own and third-party cookies to improve your experience on our website. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. By (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. We wanted to know the best place to watch Mexico play in the World Cup, etc. 5 floors in property. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. We dont have teachers or students discounts. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. New activity: Underground Expedition. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. A seven Zip-line circuit which includes the tallest in the Riviera Maya. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. *Original Review Below*!!!!!! The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. We dont recommend the use of flip-flops or Crocs. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. 800 006 FOTO (3686) Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Tripadvisor performs checks on reviews. Photo Pass | Xcaret Park | Xelfies No, all the activities are included in your admission. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. How many times can I download my photos with my download code? Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! My hotel is not available for pickup, although I chose transportation to the parks. *MSI only with participating cards (banks) issued in Mexico. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . At what speed does the zip-line travel and how long does a single journey last? Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. Advanced purchase discounts may vary depending on booking date and dates of stay. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Prices vary according to season. Service at every restaurant was never short of perfection. Solidaridad, Quintana Roo, Mexico. This hotel features a restaurant, a gym, and a bar/lounge. What is the price admission to Xplor Fuego for children? Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Cabins, apartments, houseboats! For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. I really recommend this Hotel. Yes. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. My package also expires in a few days. But we purchased the photo package 2 parks & the hotel. Yes, you can access to the park with baby food, infant formula, etc. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. 2003-2023 Lexyl Travel Technologies, LLC. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. 5th Ave 10. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Transportation airport-hotel-airport . What should I do? 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Within Mexico. The discounts are applied automatically by our system according to the date of visit. Does admission include transportation service? Changes are not permitted on the day of your visit. Can I enjoy underground river activity without knowing how to swim? Prices contemplate the number of people (PAX) and the number of purchased parks. If it rains, can I cancel or change my date of visit? Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). She answered immediately and assisted with even my most insignificant requests. HOTEL XCARET ARTE. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Each park has its own price for the photos pass. . Please see our partners for more details. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Outside Mexico. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Your previous content has been restored. Valet parking, a 24-hour business center, and a coffee shop are also offered. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Yes the resort is beautiful and access to the parks is great. No, this is why we advise you to bring one with you. Chetumal-Puerto Juarez Highway KM, Km. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. However, we would appreciate if you could inform us about the exact date you will visit the park. Presentation of a valid ID card at our counters is mandatory. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Xcaret Hotels | Xenses Park Official Site Review tags are currently only available for English language reviews. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. You just press the yellow button and stand wherever the feet are and you got your picture. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. From $75. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Saturdat to Sunday from 9:00 to 15:00 Hours. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. How do I open the ZIP file when I download multiple photographs? If you visited our Parks: foto@xcaret.com Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. If I book for a specific date, can I change it afterwards? Once you reserve and pay, you will not be able to change entrances, activities and/or tours. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Prices are subject to change without notice. No, our Park tickets are not exchangeable for other products. Faqs - Xcaret What is the minimum age allowed inside the Park? If it doesn't, for their own safety, they won't be able to do the activity. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children.