Include your order number and the reason for your request. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. Listing was authenticated by grailed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Modifications; Holds; and Maintenance. We may revoke this authorization at any time. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Or you can add the address when creating a listing. Once you've sent a refund, you can't cancel it. If anything is wrong, please send an email with all the details to. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Other times, they will try to sell an item as an authentic item when it is not. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Reply [deleted] I GOT SCAMMED ON GRAILED AGAIN! Buyer Data. Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. Find high-quality men's and women's streetwear & designer pieces from the brands you love at Grailed, the community marketplace for men's and women's clothing. Selling and Buying sections in our Help Center. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. To claim a refund on Grailed, go to the PayPal website and log in to your account. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Apply for Your Grailed Refund Through PayPal, Pick the transaction you want to be refunded for, Scroll to the bottom of the page and select, Clarify whether you have received your item, Enter the amount youre claiming back (full or partial), This Is How DoNotPay Can Secure Your Grailed Refund, Provide details about the transaction in question, Contact your bank and send the chargeback request, Attach the Visa or Mastercard rules and policies in accordance with the, How To Check the Status of Your Refund Request on PayPal. Go to Activity. Posted by u/[deleted] 1 year ago. Sellers choose the price and description of their products. Select the payment you want to refund and click Issue a refund. Buyer wants to refund? We and our partners use cookies to Store and/or access information on a device. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. An example of data being processed may be a unique identifier stored in a cookie. Release. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. User account menu. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). I have personally come across a few listings for items that were clearly fake. Costs of Arbitration. Privacy Policy. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. For more information, please see our All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. For more information, please see our By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Shouldnt need anymore info than that. Free plan; Connect Domain: $5 a month (not available in the US . Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Click Resolve a problem in our Resolution Center at the bottom of the page. We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. I won't receive any negative feedback for that from grailed? Your account may be suspended for failure to provide Grailed with all relevant tax information. Call Us Today! THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. What is the likelihood that PayPal will refund him? If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. Review the information and click Issue Refund. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. If we are unable to resolve the issue, we will refund your purchase. Inherent Risk. Click on the conversation from the buyer to view the tracking information details. You may submit an offer to buy Products included in a Product Listing through the Services. You cannot accept further offers on Products sold through the "Purchase" option. If you are unsure about an item, you can always message the seller and ask for more photos or information. We all tend to get so caught up in our everyday lives that, over time, we end up wasting decent sums of money. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Press question mark to learn the rest of the keyboard shortcuts. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You can issue a full or partial refund within 180 days of the original payment date. The buyer sent me another message today and threatened me with, "Your account will be shut down." You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). Submit the return shipping request form, along with proof of your return within 30 days. 13. If you counter or decline an offer, we will notify the Buyer. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. Information identifying current providers of such protections should be available here (last checked on August 16, 2022). Severability of Arbitration Provisions. There are definitely fakes on Grailed. You agree to first contact us and try to resolve the dispute with us informally. Once you confirm, the offer will be canceled and the listing will be removed from your account. Dawkins is also the head writer and cofounder of theproearners.com. Process and Remedy. And the first thing you need to know about offers on this marketplace is that there are two kinds of offers- binding and non-binding offers. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. I dont really wanna refund cause i need the $ but what should i do here. Cookie Notice Enforcement of this Section is solely at Grailed's discretion. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Sales and coupons may not be used for fee avoidance. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Dawkins graduated with a MBA in 2015. This buyer made a binding offer so i accepted it. So earlier today i sold some kappa track pants. Yes, you can cancel a Grailed offer. He claimed he didn't realize it was cropped and wants a refund. You can now circumvent these tedious or convoluted processes and simply delegate them to DoNotPay. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. Cookie Notice Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. 12. Grailed may sometimes furnish an alphanumeric code that can be used for promotions or discounts for purchases through the Services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer disputed the payment on PayPal claiming the product was not as it was described and I responded to him with "I'm very sorry that it didn't work out for you but I do not accept returns. You are responsible for paying your own taxes. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. Shipping. When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. By going through your PayPal account, you will potentially save yourself a decent amount of cash. Heres how to file a claim: Log in to your PayPal account. According to a recent article, Grailed has approximately seven million users and over three million product listings. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. Commission rates are subject to change at our sole discretion, upon notice to you. International Buying and Selling. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. You have to sue us in NYC. Click Resolve a problem in our Resolution Center at the bottom of the page. Grailed will review your request and may issue a refund if they determine that you are eligible. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you are in any country other than the U.S., this applies if you are a business. Access DoNotPay from your web browser and let us help you save your precious time, money, and effort. Weve already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: Once you complete these steps, PayPal will open a dispute between you and the seller. buyer wants refund So earlier today i sold some kappa track pants. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. Yes, you can request a refund on Grailed. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. How do I add shipping to Grailed? However, Grailed is not obligated to provide any maintenance, technical support, or other support for the payment features. We have helped over 300,000 people with their problems. Individual User Indemnity. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue.