We hope to see you again very soon. Editor, Marcus Herbert. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Footasylum. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. They have scribbled size 7 on it. Yay! Great to hear that the parcel arrived so quickly. Code Expires. They also offer a WhatsApp device but it doesnt work. New customers only. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thanks,Rebekah. 10/10 will not be using footasylum again. Thank you so much. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We use dedicated people and clever technology to safeguard our platform. very helpful as Liverpool didnt answer the phone. When you purchase through links on our site, we may earn an affiliate commission. That is great news about the fast delivery.We hope to see you again very soon. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Purchased 2 pairs of Salomon trainers in different sizes. Companies can ask for reviews via automatic invitations. By continuing to use this website, you agree to the use of Cookies. footasylum returns faulty Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. . Before returning items you must notify Footasylum by telephone, letter, or email. Ordered coats for 2 of my sons in the sale. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Delivery to Australia was super cheap and very very fast! Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Returning faulty goods to footasylum MoneySavingExpert Forum Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Up to 60% off at Footasylum on selected women's t-shirts. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com - Mel, posted 7 months ago I have worked in retail for over 15 years. It goes against our guidelines to offer incentives for reviews. Never again. Anyone can write a Trustpilot review. In just a few steps, we'll have it sorted. Got them cheaper than any other website. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Take care!Thanks,Rebekah. Over 90 off RRP. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. And would recommend to all my friends amd family. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. We need your email address to verify that your review is genuine. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Do you agree with Footasylum's 4-star rating? Full price items only. Wow! Still over 300 down! Replies to negative reviews in < 24 hours. Footasylum on the App Store Great sale and super quick on delivery. One star as there is no 0 stars. T3 is part of Future US Inc, an international media group and leading digital publisher. - Lisa Lynch, posted 1 year ago Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. First and last time I will use this company. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Email and text communication was prompt and efficient. Unable to get in touch with anyone from customer service to resolve issue. Next time it will be JD SPORTS for my next purchase. Please provide a valid proof of purchase. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Once Footasylum has received and inspected your order, a refund will be issued. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Frasers Group reportedly offers to buy Footasylum 20% off selected items with this Footasylum discount code. Wow! Since Footasylum doesn't have a customer service number I had to text them. In November 2022 I placed an order with FootAsylum and it never came. Price was unbelievable for what I got! They were dispatched quickly and delivered within a few days to Northern Ireland. Date of experience: January 04, 2023. To break them up politely to ask for helpit was like I had sowrn at them. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! One star as there is no 0 stars. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Customer Service. Ordered and paid on 10th December my daughter's Xmas present. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. It goes against our guidelines to offer incentives for reviews. In November 2022 I placed an order with FootAsylum and it never came. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! The North Face. These featured collections are typically the most popular and best-selling products on the Footasylum website. Hey MattThanks for taking the time to leave us a review. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Alternatively, enter your order number and email address into Hermes to monitor your delivery. They have sent them back to me and are refusing a refund. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. !spoke to Edge lane store about colours in crocs. If you don't like it, leave. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Do you agree with Footasylum's 4-star rating? There was a problem. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Did have returns but again no problems, straight forward and quick refund. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Hey MattThanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Treated myself to some new trainers and jogging bottoms in the sale! Happy from start to finish! " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . One very disappointed son this Xmas! Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Heres how it works. On-time Delivery. In just a few steps, we'll have it sorted. * One or more of these files was not uploaded due to an invalid file type. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Ordered almost 400 worth of clothes for my son on the 12th of December! If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Easy! Useless. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Change of mind returns accepted. Keep up the good work Terry!Thanks so much.Tanya. !spoke to Edge lane store about colours in crocs. - Fred, posted 2 months ago They have sent them back to me and are refusing a refund. Manners cost nothing. It needs to be unworn or unused and still have the original tags. They were dispatched quickly and delivered within a few days to Northern Ireland. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I was taught to value customers, no matter what job I was in. Greater than 75%. Anyone can write a Trustpilot review. And would recommend to all my friends amd family. Easy! There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Footasylum - SafetyCulture (formerly iAuditor) It's your job. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Ordered Nike trainers. Ordered it on Monday and it was delivered on Tuesday. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Ordered it on Monday and it was delivered on Tuesday. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. This arrived within only two working days and all items were delivered intact and all there. Get Code. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! very helpful as Liverpool didnt answer the phone. - Kristy Smitten, posted 11 months ago How does Footasylum deliver? - Reviews Companies can ask for reviews via automatic invitations. Strengthen your review by uploading photos & videos. Ordered it on Monday and it was delivered on Tuesday. We hope to see you shopping with us very soon. Ordered coats for 2 of my sons in the sale. | Read 8,321-8,340 Reviews out of 55,152 The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I have sent them back the undamaged trainers in a damaged box as I received them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rolling eyes, rude attitude. Quality, style and value superb. 3 ratings with the average rating of 4 out of 5 stars. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Greater than 37%. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. If valid, the page will refresh and your total will be updated accordingly. Unable to get in touch with anyone from customer service to resolve issue. A simple full refund is all I wanted from the first time I was messed around!! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Read Customer Service Reviews of footasylum.uk - Trustpilot