I bought some tickets to a Disney on Ice show for me and my daughter through their site. We have a 100% Buyer Guarantee. We were refused. Claim it and get a lot of features. Absolutely disgusting. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Chicago Illinois We value your privacy. Heads up. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. This complaint was posted by a verified customer. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. The issue was they didnt have the tickets, but had 2 close by. Group tickets DO NOT need to have electronic tickets. Never again. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Scammed!!! ColPhorbin 1 yr. ago I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. They made me jump through hoops to get my money back. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I never used them before but I know many people who have. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I will never ever purchase from Vivid seats again. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Ordered tickets for Gary Allan concert last September. only our *Volume Resellers* are allowed to re-sell tickets. We apologize that you didn't receive the tickets you requested, Charlotte. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). This is absurd! I never received the email and therefore never accepted the tickets. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I ordered premium tickets for the orchestra section. Well start sending you the news you need delivered straight to you. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Thank you Amanda. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Will my seats be side by side? I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. They take your money, and you have no valid tickets. Do I need to print these tickets? Below is a collection of reviews and ratings pulled for your easy reference. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. So, if you sell tickets for $100, you will receive $90. I bought 3 with the insurance. Vivid Seats Reviews | Shopper Approved Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Save. The seller is not responsible for paying shipping fees. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Thank you. Ive only purchased tickets from this site twice. I purchased tickets to the motley Cre concert in Seattle in 2019. I got nfl tickets from them that never arrived. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Should I buy tickets on Vivid Seats? How it works, fees, rewards Thank you for sharing your feedback, Gregory. Desired outcome: Apply this Vivid Seats coupon code for $15 off first . Thank you. They won't refund me or get me two tickets together. I paid for the first 15 rows. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Desired outcome: Got us a great deal on our tickets love this company. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com All for the seller, not for the customer. 3 for $533.58. They deserve to go bankrupt as they cost me $800. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Long story short the ticket transfer did not go smoothly. I feel that you overcharged me. I found two separate listings for tickets in the same section and row. Vivid Seats Reviews - vividseats.com - Review Centre I had listened to his show on the radio (and bought many of his books) for many years. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Dont EVER use vivid seats for any purchases. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber These were special seats, including dinner and first 2 rows on the dirt. The following is a chronological timing of the events that occurred: Vivid Seats ranks 30th among Tickets sites. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. GAME WAS NEXT WEEK. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. I did not get what I paid for. At this venue, Section B is behind the Pit. I thought maybe that was the seller. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. 3 for $533.58. Vivid Seats goal is to safely and securely connect customers with event tickets. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. We appreciate you bringing this matter to our attention and will be following up with you again soon. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Will be buying more tickets from them in the future. So, Vivid seats charged an additional $196. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Support : Vivid Seats Customer Support We could not access or find on Ticketmaster and vivid customer dis-service. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews I had a great experience. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Making sure our fans are able to attend their desired event through us is our top priority. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard If I purchase both sets, will the seats be together? When I go the tickets, I called the venue and was told they were not handicap. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Request to speak to a Vivid Seats agent. I had to call to verify that these seats are in fact in different rows one behind the other. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends That clearly didn't happen bc I received NO TICKETS! The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Vivid Seats is a trusted and reliable way to buy and sell tickets. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. She knew exactly what I needed and arranged to have it. Service 254 Value 245 Shipping 164 Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I purchased tickets for the New Edition concert through Vivid Seats. Suite 800. A. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] How do I determine the seat numbers for a ticket listing? All they say is their sry, well so am I! We appreciate your patience. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. That means the seats were $351, not $264. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Great service. We encourage you to reach our to our online support team by sending us DM on social media. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. With 30 mins. I just want the Tickets I spent over 2 thousand of my hard earned money on. We added millions of opinions to our database and summarized over a million opinions. It also assists sellers who have tickets and want to sell them safely. And, I will never refer you to any of my friends and family. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. He'll be heartbroken. Promised by 2/23. THEY ARE SCAMMERS. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. The request was put in minutes before. Desired outcome: To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Paid $160 for a single ticket for a show that was rescheduled (twice). I someone needs to hold ticket brokers responsible. After a couple days and a hour or two of being on hold I finally received my refund. From A to Z, Vivid Seats customer service is fantastic. It asked how many tickets I wanted which I selected two. Tickets were electronic via phone. Vivid Seats denies these . For further help, send us a direct message. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Nowhere on their site did it say that these two tickets wouldn't be next to each other. Products used:Tickets for an upcoming football game. It goes against our guidelines to offer incentives for reviews. All Rights Reserved. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Erika, we always want to leave a positive impression on our fans. I hate what you stand for. There was not enough time to even get to the venue. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Couldnt cancel that ticket either. After setting up a ticket master account my tickets were sent to me. What kind of scam is this? One can only hope these ticket monopolies will be better regulated in the near future. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I never will again. You advised that you arrived at 7:50 PM. Purchased parking for the Super Bowl. My friends and I attend several differant venues and purchase tickets online. They simply dont care. Vivid Seats | Buy Tickets on the App Store These people are thieves and liars. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Click here to get notifications about new complaints of Vivid Seats. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. The Insurance is not included. Agreed! He said they can't refund anything because they connect 3rd party sellers. Is this your company? Vivid Seats is an independently owned and operated online marketplace. Received a correct order confirmation but when the tickets came in they moved me to a different section. Total SCAM! Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Dont use this site they are horrible. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and No issues at all, would use them again. I tried not to trip thinking I could sell them forward. Anyone can write a Trustpilot review. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I had a purchase trouble on Vividseats. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Refunds can only be granted in the event a show is cancelled. 10.1K Ratings. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com We lose as a result of your opportunistic business model. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The total price was $1405.95. He said I should post the tickets for sale. They deserve to go bankrupt as they cost me $800. Reliable & Rewarding Tickets. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. The second time was one of my worst experiences trying to buy event tickets. We were given multiple different messages from Vivid seats regarding the tickets. Kept telling me same blurb about it was my fault, not his, no refund, etc. Downgraded Tickets Sent - Not what I paid for. The person the ticket was for has since died. Copyright 2022 Consumers Unified LLC. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Sometimes the choice seems insufficient to customers. Home | Ticket Purchase Settlement I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. ConsumerAffairs is not a government agency. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. These were sold from the originator which means there's no reason they couldn't have been refunded. The tickets were in TTC3 seats 30 and 31 in corner. They refuse to give refunds for anything. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. It told me the section of the tickets but not the exact seat numbers. Your trust is important to us. Working at Vivid Seats: 108 Reviews | Indeed.com The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. We also confirm that your tickets are general admission. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Ticket master from now on! Who Sets the Price on Vivid Seats? Send us a DM on social media. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. What I received were tickets in Section B, Row N, Seats 147 & 148. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Day of game they said only had 2 tickets available and sold my other 4. Suggest you use another ticket broker. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Great customer service skills. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Sellers can choose the price for their tickets and modify them at any time. Absolute worst customer service ever. In this guide, I will be reviewing Vivid Seats in detail. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. From over pricing. They can see this but they refused to issue a refund. SO basically, they lied in the e-mail, and lied that replacements were offered. Please Refund at least $1000. We would love to review your order again to see if there's anything we can do to make this right for you. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. 100% Buyer Guarantee is a complete falsity. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. It guarantees your tickets will be valid and arrive in time for the event. Unsubscribe at any time. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Vivid seats sucks. I paid $322.17 for 3 seats. UNLV Rebels at Utah State Aggies 2x Football Tickets. Vivid Seats. Chicago, IL 60606-0606. BS. Vivid Seats Review: Is it Legit, Reliable or a Scam? There was some type of electronic glitch. Contact Us About The Company Profile For Vivid Seats LLC. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. and then vice versa on the inventory thing. How reliable is vivid seats? Explained by Sharing Culture I do not expect Keillor to come back to Denver at his age. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Order number [protected]. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Then the day of the event I got an email cancelling my ticket. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. How do I know I can trust these reviews about Vivid Seats? I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I was told that I should have known that by this note that was listed: xfer Piggyback. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Just go through Ticketmaster or the event website directly. What 4 Analyst Ratings Have To Say About Vivid Seats. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I asked to speak to the manager, told me there was no one above him. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The site is a fraud and they are aware. Vivid Seats Reviews Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Share your photos and videos with others to prove the truth of your words. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories.