Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Great service! If your plans change in advance, you can bring your pick-up time forward by amending your booking. - Wisecars We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. No charge will be made for amending your booking before the start of your rental. We can accept no further responsibility when there is no out-of-hours service available. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. However, this is not true. ago Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Amendments can only be made up to 48 hours before the pick-up time. If not, you will need to purchase the cover at the car rental company counter. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. When you return your car, the car rental company will check it, and charge you for any damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Any additional charges will need to be paid at the rental counter in the local currency. We used in October 2022. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. All this experience and expertise is aimed to ensure you get the best experience. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Click on Menu "Subscriptions". You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Get our top coupon codes directly to your inbox. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Sara,Thank you for contacting us! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. To improve our service and website, we may use small data files known as Cookies. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please verify whether you have any transferable car rental insurance that you can prove with related documentation. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Reduce your carbon footprint by selecting a greener car hire option. You may need an international driving permit (IDP) to drive in some countries. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Please read carefully the terms of the Car Rental Agreement before signing it. All persons driving the vehicle must be in possession of their driving license at all times. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). DeductibleProtection covers up to EUR 1000 of your deductible. No way has this company got 4.5stars. Contact Wisecars Customer Support - phone, email or messages Wisecars Protection Package ensures that you are protected should anything go wrong. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Your browser settings can be set to inform you before receiving a Cookie. Wisecars will inform the complaint submitter on how to proceed if needed. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Wisecars falsely advertised vehicles for rental on their website. Wisecars does not own or operate any Car Rental Companies. Honestly, never use third-party companies to rent a car. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. All rights reserved. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. They may be needed if you wish to make a claim. It is one of the scummiest business models I have ever seen. Keep copies of all relevant documentation you are asked to complete. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. My issue has been resolved. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars employs limited use of cookies for your safety and does not store any personal data. This information must be sent via email and give Wisecars the relevant details of the incident. If you have already provided us with your flight details, the car rental company will be able to track your flight. Even worse, they've created hundreds of fake 'good' reviews to fool people. Wisecars flagged this review for containing harmful or illegal content.Read more. Mr. Mateusz. 2023 Wisecars. Wisecars employs limited use of cookies for your safety and does not store any personal data. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Only persons listed as drivers on the Car Rental Agreement can drive the car. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Fill in your personal information and state what you wish to cancel or amend. Wisecars | Better Business Bureau Profile WiseCare Claims and Cancellations | Wise F&I Please note that all additional drivers must also show a valid driving licence at pick-up. This information must be sent via email and give Wisecars the relevant details of the incident. Here are 8 tips for writing great reviews. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Even a basic insurance. I refused to pay and they refused to refund me my $535 back. Please note, making a new booking may result in the change of the Car Rental Company. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The price is at end only a quarter of thee rate! Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). All rights reserved. 49 reviews. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Read Customer Service Reviews of www.wisecars.com - Trustpilot All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. All related documentation must be kept if an insurance claim is submitted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In that case, special cancellation terms are presented during booking. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you cannot find the confirmation email, please contact us via our website. What's Wisecars' cancellation policy? To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days.